COVID-19 / Coronavirus Update


Walk In / Retail Store


In line with the COVID19 Government guidelines we have closed our walk in retail store until further notice.  

In this time of uncertainty, we need to follow government rules by reducing contact with the public and help reduce the potential spread of the virus.


Online Sales

Our online store is still operating and we will continue to deliver to our customers as safely and efficiently as possible.
 
To protect our staff, We have instructed the majority of our employees to stay at home to help further with social distancing. 
 
The remaining 1 member of staff (Me!) is processing and sending orders from our onsite warehouse, as I'm here 24/7 being a family business !

We’re ensuring that we maintain the highest standards of hygiene, including practicing proper & frequent hand washing, hand sanitising and following social distancing recommendations 
 
All orders are packed using gloves / protective face masks and our packing area is regularly sanitised.
 
Outgoing parcels are kept in a designated area and will be sanitised before collection
 
All collected post is done in accordance with distancing recommendations and couriers are adhering to this by collecting from our designated collection point with no contact with others (Thanks guys)

At present Parcelforce and Royal Mail are still collecting, but should this change we will update here to keep our customers informed


Returns

To help protect our staff, returns may take a tad longer than usual as we are sanitising / spraying and isolating all inbound parcels and leaving for a safe period of time before processing.

Should you need to return an Item, any orders placed 23/3/20 onward will have an extended returns period of 30 days after the lockdown / shop closures have ended so no need to worry about return times.
 
 
Contact Us
 
All of our usual contact / email & phones are still operating as normal to help you
 
We are working from home whenever possible but all lines will divert to our mobile devices and will always be answered during working hours

01642 486666 and an extra line is also in use 01642 485485 ( Both Local Rate) 
 
Phones will be monitored Mon-Sat 10am-5pm 
 
 

STAY SAFE - STAY AT HOME


We are urging all to follow the government guidelines, practice correct hygiene procedures and adhere to social distancing recommendations- this way we can hopefully help to slow the spread and beat this awful virus together.

Stay Safe everyone 

Ian, Chris, Mark, Lee, Susie & Shirley

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