We’re ensuring that we maintain the highest standards of hygiene, including practicing proper & frequent hand washing, hand sanitising and following social distancing recommendations
All orders are packed using gloves / protective face masks and our packing area is regularly sanitised.
Outgoing parcels are kept in a designated area and will be sanitised before collection
All collected post is done in accordance with distancing recommendations and couriers are adhering to this by collecting from our designated collection point with no contact with others (Thanks guys)
At present Parcelforce and Royal Mail are still collecting, but should this change we will update here to keep our customers informed
To help protect our staff, returns may take a tad longer than usual as we are sanitising / spraying and isolating all inbound parcels and leaving for a safe period of time before processing.
Should you need to return an Item, any orders placed 23/3/20 onward will have an extended returns period of 30 days after the lockdown / shop closures have ended so no need to worry about return times.
All of our usual contact / email & phones are still operating as normal to help you
We are working from home whenever possible but all lines will divert to our mobile devices and will always be answered during working hours
01642 486666 and an extra line is also in use 01642 485485 ( Both Local Rate)
Phones will be monitored Mon-Sat 10am-5pm
STAY SAFE - STAY AT HOME
We are urging all to follow the government guidelines, practice correct hygiene procedures and adhere to social distancing recommendations- this way we can hopefully help to slow the spread and beat this awful virus together.
Stay Safe everyone
Ian, Chris, Mark, Lee, Susie & Shirley